Return & Shipping Policy of Kiko Clothing

Return and Refund Policy

  1. The customer should initiate the return within seven days of the product delivery.
  2. Customers should not use the product and keep the price tag intact.
  3. KIKO Clothing will not accept the return without the Invoice.
  4. To initiate the return, email ‘[email protected]’ within 7days of the product delivery.
  5. In case of online payment using a credit/debit card, the refund will be made within ten days to the used Credit/debit card.
  6. In case of payment mode Cash on Delivery, KIKO Clothing will refund the amount only to Banks account/UPI, email the details of your bank account/UPI to [email protected].
  7. If you want the refund to your bank account, please provide your Full Name (As per the bank record), Bank Account Number, IFSC Code, Branch Name.
  8. If you want the refund to your UPI, please provide the UPI Id and linked phone number.
  9. KIKO shall not accept the return or refund requests for innerwear for hygiene purposes.

Exchange Policy:

  1. KIKO shall accept the exchange only in the below situations
    • The delivered product is defective or damaged.
    • The customer received the wrong product or the wrong size of the product.
    • The item size is not fit. In such a case customer is allowed to request a bigger or smaller size.
  2. If KIKO does not have the smaller or larger size of the requested product, KIKO shall process the refund for the product.
  3. The customer should email [email protected] to initiate the exchange within seven days of the delivery.
  4. The customer must send the image of the product to [email protected] in case of point 1.1 and 1.2
    • In the case of point 1.1 the defect or damage must be visible in the image.
    • In the case of point 1.2, the size tag must be visible.

Shipping Policy:

  1. KIKO offers free shipping on a purchase of Rs. 599 and above
  2. Customer can check the expected delivery date for each product on the product page by giving their postal Code
  3. The product may take 3-4 additional days than the expected delivery date because some products require extra handling and processing time.
  4. Customer can track their order from account/contact us by clicking on track order
    • The customer shall provide the order id to track the product
  5. Customer must provide full legal name, valid delivery address, email id, and phone number
  6. KIKO Clothing does not offer international delivery yet.
  7. KIKO Clothing does not offer Same Day/Express Delivery at this moment due to COVID 19 pandemic until further notice